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San Jose, CA – Customer Service Representative II


Hörmann Northwest Door LLC is looking for experienced and professional individuals to work with our wonderful customers at our San Jose, CA Sales Center as a Customer Service Representative II.


This is a full time Monday through Friday 7:30am to 4:00pm office position with weekends off, and overtime available as necessary.


We offer great benefits!

  • 3 weeks paid time off
  • 9 paid holidays per year that start right away
  • Weekly Pay
  • Medical, dental, vision, short-term and long-term disability
  • 401K with company match
  • Company paid life insurance


You may do any or all of the following in your typical workday:

  • Field inbound customer service support calls and emails in a professional and timely manner
  • Take sales calls and offer required upsells – make compelling offers, present appropriate alternatives when necessary, and ask for the sale
  • Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
  • Troubleshoot and resolve complex customer service problems
  • Process orders in a fast-paced environment
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Help customers navigate our website and place orders online
  • Establish strong internal departments relationships and work with them to meet customer’s needs
  • Work with customers to resolve complex product returns, shipping inquiries and order status questions
  • Other related job duties as assigned


Requirements for the position:

  • High School Diploma or GED equivalent required; college coursework preferred but not required
  • Two years of professional customer service experience required
  • Experience in a manufacturing or garage door industry preferred




Who we are:

Hörmann Northwest Door LLC is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member’s unique knowledge, skills, abilities, and efforts define our success as a company.


Hörmann Northwest Door LLC is an Equal Opportunity Employer with a diverse employment environment.


Hörmann Northwest Door LLC is a drug-free workplace. A pre-employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes.


All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.